Talking Point

The results from the London Stadium survey are in with 4,396 match going supporters filling it in – we are able to publish today a true reflection of West Ham fan’s updated perception of the London Stadium, one year on from the last survey.

The survey was promoted by several West Ham websites, blogs and social media channels led by ClaretandHugh.info and WestHamTilliDie.com.

The board won’t like these results which suggest a significant worsening of attitudes towards the London Stadium by West Ham supporters.

After twenty months in the London Stadium do you believe that the move was a good idea?

Yes 22%
No 55%
Not sure 23%

West Ham’s Official Poll before the move showed that 85% backed the move, 10% wanted more information and 5% were against the move to Stratford. These latest results show a majority now think the move was a bad idea on hindsight.

When will the London stadium feel like our proper home?

It does already 6%
2-5 seasons 29%
6-10 seasons 16%
+10 seasons 8%
It never will 41%

There appears to shift that the London Stadium will never fill like our proper home, maybe it is generation thing with the new generation of supporters never knowing the difference in the future.

If you are a season ticket holder do you plan to renew for next season?

Already have 13%
Yes 26%
No 13%
Not sure 15%
Not a season ticket holder 27%
On the waiting list 6%

This indicates that around 66% of those filling out the survey claim they are season ticket holders which account for 2,850 supporters.

This means 550 (19%) say they have already renewed their season tickets, 1,142 (40%) plan to renew before the 1st June deadline, 502 (18%) say they will get up their season ticket at the end of this season, 656 (23%) are undecided at the moment

With 52,000 season ticket holders that means as many 9,360 will give up their seats if their answers are true and they follow through.

If you are a season ticket holder have you ever used ticket exchange functionality for matches you can’t make?

I never miss a game 18%
Yes sometimes 18%
Yes, every time I can’t go 7%
I prefer to sell it myself or forward to a friend or family 33%
Not worth it financially 18%
I prefer to leave my seat empty 6%

So this indicates only 25% have used Ticket exchange with a larger majority preferring to sell or give their tickets on themselves. One of the big reasons for so many empty seats at games.

What is your view on the general matchday atmosphere at the London Stadium in terms of volume and support for the team?

Excellent 3%
Good 24%
Average 48%
Poor 25%

What is your view on the quality of stewarding and security taking into account the last game you attended at the London Stadium?

Excellent 1%
Good 10%
Average 34%
Poor 55%

Perhaps not surprising considering the shambles at the West Ham v Burnley game.

What is your view on the quality, choice and price of food and drink within the London Stadium?

Excellent 1%
Good 12%
Average 42%
Poor 45%

What is your experience of the London Stadium sight lines and views of the pitch from your seat?

Excellent 13%
Good 35%
Average 28%
Poor 24%

What is your experience of travelling to and from the London Stadium taking into account walking, public transport or car?

Excellent 10%
Good 27%
Average 29%
Poor 34%

How do you rate your general match day experience at the London Stadium?

Excellent 3%
Good 25%
Average 43%
Poor 29%

West Ham have been criticised by some for not paying enough in the contribution to the transformation costs and running costs. Do you think West Ham should pay more?

Yes 46%
No 36%
Don’t know 18%.

Do you think West Ham will become a regular top six club within the next five years as a result of the move to the London Stadium?

Yes 3%
No 86%
Not sure 11%

Do you think West Ham will kick on to the next level and become a top four team within ten years as a result of the move to the London Stadium?

Yes 4%
No 83%
Not sure 13%

Do you think the West Ham board are doing a good job?

Excellent 1%
Good 4%
Average 26%
Poor 69%

How well does West Ham value you as a supporter and listen to fans concerns?

Excellent 1%
Good 5%
Average 30%
Poor 64%

Full results of this survey can be found HERE

These results together with 1,750 additional comments were sent to David Sullivan, David Gold and Karren Brady this morning.

A copy of the additional comments can be read HERE