Guest Post by WHUISA Committee
The WHUISA Committee are pleased to share the results of our recent ticketing survey.
The survey collated the views of more than 1,400 season ticket holders, asking those polled to respond to twelve questions relating to the club’s ticketing policies. The following findings were recorded:
- Over 80% of supporters polled have been frustrated in their attempts to purchase tickets for an away fixture.
- Almost two-thirds believe away matches that are a considerable distance outside London during midweek should generate more points than more ‘local’ away games.
- Over half of those surveyed believe that supporters should not re-sell tickets they have purchased.
- Just over half were in favour of ID checks at away grounds to ensure those who purchased the tickets actually attended the game themselves.
- Almost 90% of season ticket holders believe they should have first choice ahead of club members on all away tickets.
- If unable to attend an away match they had purchased tickets for, nearly 43% of supporters would prefer to forward the ticket on to a member of their network (a named supporter on their online ticketing profile), reassigning the Priority Point on to them in the process. Nearly 32% stated they would prefer to return the ticket to the club, securing a refund with the club reselling the ticket. 25% said they would rather re-sell the ticket themselves.
- More than half claimed they would give up their season ticket at the end of the season if prices rise between 5 and 10%.
- Less than 20% of supporters felt their season ticket is better value for money at the London Stadium compared to the Boleyn Ground.
You can view the full survey results by clicking here.
You can become a member of WHUISA for £1 by clicking here.