The results from the London Stadium survey 2019 are in with 4,358 match going supporters filling it out – we are able to publish a true reflection of West Ham fan’s updated perceptions of the London Stadium, one year on from the last survey and 31 months after moving into the former Olympic Stadium. Perceptions have improved in every category in the last 12 months.
The supporter survey was promoted by several West Ham websites, blogs and social media channels including WestHamTillIdie.com.
After thirty months in the London Stadium do you believe that the move was a good idea?
Not sure 24%
This is a significant improvement since last year when only 22% said the move was a good idea.
When will the London stadium feel like our proper home?
It does already 20%
2-5 seasons 32%
6-10 seasons 18%
+10 seasons 9%
It never will 21%
An increase of 14% on ‘it does already’ from last year and a decrease of 20% on ‘it never will’
If you are a season ticket holder do you plan to renew for next season?
Already have 12%
Not sure 11%
Not a season ticket holder 22%
On the waiting list 4%
This indicates that around 3,149 of those filling out the survey claim they are season ticket holders w
This means 532 (17%) say they have already renewed their season tickets, 1,989 (63%) plan to renew before the 31st May deadline, 183 (6%) say they will give up their season ticket at the end of this season and 445 (14%) are undecided at the moment.
The big take out on this question is only 6% say they won’t renew, it was 18% last year. The actual number who didn’t renew was 8% last season.
If you are a season ticket holder have you ever used ticket exchange functionality for matches you can’t make?
I never miss a game 20%
Yes sometimes 20%
Yes, every time I can’t go 10%
I prefer to sell it myself or forward to a friend or family 30%
Not worth it financially 17%
I prefer to leave my seat empty 3%
Indicates an increase of 5% in the last year using Ticket exchange from 25% to 30%. Over 3,000 season ticket holders sold their seats on Ticket Exchange at the Huddersfield game.
What is your view on the general matchday atmosphere at the London Stadium in terms of volume and support for the team?
An increase of 15% saying the general atmosphere is excellent or good from last year probably down to more wins at home and some better football.
What is your view on the quality of stewarding and security taking into account the last game you attended at the London Stadium?
An increase of 12% on excellent and good on this question although could have been affected by Burnley troubles last year
What is your view on the quality, choice and price of food and drink within the London Stadium?
Not much improvement here showing a 6% improvement on saying the quality, choice and price of food and drink is excellent or good.
What is your experience of the London Stadium sightlines and views of the pitch from your seat?
Another improvement of 17% in the Excellent and Good areas indicating people are changing their perceptions of sightlines
What is your experience of travelling to and from the London Stadium taking into account walking, public transport or car?
Another improvement of 15% suggesting supporters are getting used to the transport links and finding better and more efficient ways to travel.
How do you rate your general match day experience at the London Stadium?
A massive increase of 28% in the Excellent and Good section on last year suggests perceptions are changing.
West Ham has been criticised by some for not paying enough in the contribution to the running costs. Do you think West Ham should pay more?
Don’t know 24%.
A reduction of 22% that think West Ham should pay more
Do you think West Ham will become a regular top six club within the next five years as a result of the move to the London Stadium?
Not sure 24%
An increase of 11% who think West Ham can become a regular top six club
Do you think West Ham will kick on to the next level and become a top-four team within ten years as a result of the move to the London Stadium?
Not sure 23%
An increase of 4% who think West Ham can become a regular top six club
Do you think the West Ham board are doing a good job?
The board last has seen an increase of 34% in Excellent and Good areas compared to last year.
How well does West Ham value you as a supporter and listen to fans concerns?
An increase of 16% on last year in Excellent and Good areas.
These results together with 1,426 additional comments were sent to David Sullivan, David Gold, Karren Brady, Tara Warren and Andy Mollet this morning.
The full 2019 results can be found HERE